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ExamPal Privacy Principles

At ExamPal, we prioritize the privacy and security of our students, educators, and partners. Our privacy principles are built on transparency, security, and responsible data handling to create a safe learning environment.

Overview

ExamPal is an interactive educational platform designed to help students excel in their final year exams (WASSCE, SSCE, and BECE). We collect and process information to provide personalized learning experiences, practice exams, progress tracking, and collaborative learning features.

Contact ExamPal

  • Email: email our Privacy team
  • Phone: +233 24-429-9170/ +233 55-788-2137
  • Address:

    No.48, Nii Nortey Palm Crescent

    Haatso, Accra-Ghana

    GPS Address: GE-263-1800

Collection of information

We collect information in the following ways, depending on your use of the Service and your account settings:

  1. Account Information:
    • Name, email address, school information
    • Student ID or index number
    • Grade level and exam type (WASSCE, SSCE, or BECE)
  2. Academic Information:
    • Practice exam responses and scores
    • Performance analytics
    • Study patterns and progress data
  3. Technical Information:
    • Device information
    • IP address
    • Browser type
    • App usage statistics

Use of information

We use the information we collect to provide and improve our Service, personalize your experience, and communicate with you.

  • Provide personalized learning experiences
  • Track academic progress
  • Enable peer competition features
  • Generate performance analytics
  • Improve our services
  • Maintain platform security
  • Communicate important updates

Disclosure of information

We may share information with:

  • Schools and authorized educational institutions
  • Service providers who assist in platform operation
  • Other students (limited to competition features, with consent)
  • Legal authorities when required by law

Retention of Personal Information

We retain personal information for:

  • Active accounts: Duration of account activity
  • Inactive accounts: 24 months after last activity
  • Academic records: As required by educational regulations
  • Analytics data: 36 months in anonymized form

Sponsorship and Advertising

We may display educational content from sponsors:

  • Advertising is limited to educational products and services
  • Student data is never used for targeted advertising
  • Clear labeling of sponsored content

Transparency and Your Choices

Users can:

  • Access their personal information
  • Request data correction
  • Opt-out of optional features
  • Control privacy settings
  • Export their data
  • Delete their account

Your Account Settings

Manage your privacy through:

  • Profile settings
  • Notification preferences
  • Competition participation settings
  • Data sharing preferences
  • Account visibility options

Security of Your Personal Information

We protect your data through:

  • Encryption in transit and at rest
  • Regular security audits
  • Access controls
  • Secure data centers
  • Employee training
  • Incident response procedures

Links to Third Parties

External links are clearly marked:

  • Third-party services have separate privacy policies
  • We're not responsible for external sites
  • Users proceed at their own discretion

Changes to this Privacy Policy

Regular policy reviews:

  • Notification of significant changes
  • 30-day notice for material changes
  • Version history maintained
  • User consent for major changes

Additional Privacy Notices

Specific notices for:

  • Special events
  • New features
  • Regional requirements
  • Platform updates

Schools and Student Use

Guidelines for:

  • Institutional accounts
  • Teacher access
  • Parent monitoring
  • Educational records

Children's Privacy Notice

Special provisions for users under 13:

  • Parental consent requirements
  • Limited data collection
  • Restricted features
  • Additional security measures

Donor Information

For those supporting ExamPal:

  • Donation privacy
  • Financial data handling
  • Tax documentation
  • Recognition preferences

Applicant Information

For job seekers:

  • Application data handling
  • Candidate privacy
  • Interview process
  • Data retention

Regional Information

Specific provisions for:

  • Different countries
  • State/provincial laws
  • Educational jurisdictions
  • Regional data protection